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Job Title: Receptionist
Salary: £17,500
Location: Hoddesdon
Contract: Part Time, 1 year contact  
Hours: 9 -3pm  
 
COMPANY PROFILE
 
Our client is seeking a Customer Assistant to join their team at a prestigious business centre. The role involves providing exceptional reception and administrative support, ensuring a professional and welcoming environment for clients and visitors.

RESPONSIBILITIES
·Ensure the efficient operation of the front office is adhering to the business policies and providing a high level of service to clients and visitors.
·Accurately log and charge client services, including meeting room bookings, postage, and other services, ensuring correct billing.
·Manage incoming and outgoing correspondence, including sorting, franking, and posting mail, and accurately charging clients for these services.
·Maintain records of inventories, car park badges, fobs, meeting room usage, and keys, including key holder agreements for security and organisational purposes.
·Assist the Business Centre Manager with administrative tasks, including maintaining office supplies and handling move-ins and move-outs for clients.
·Oversee end-of-month billing and debt control, ensuring all Centre finance administration is completed in line with procedures and business policies.
·Ensure the reception area and meeting rooms are maintained to high standards, including greeting visitors, managing switchboard calls, and ensuring cleanliness of communal areas.
·Deliver exceptional customer service by responding to client inquiries, managing complaints professionally, and adhering to the business standards and procedures.
·Support sales and marketing efforts, including conducting viewings, generating sales leads, and assisting with strategies to increase occupancy levels.
·Ensure compliance with Health & Safety and security policies, assisting with evacuation drills and managing on-site incidents, while maintaining a professional demeanour in crisis situations.
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SKILLS REQUIRED
 
▪ Customer service focused with problem solving skills
▪ High organisational skills and good time management
 ▪ Excellent communication skills with a well presentable and professional attitude to work
▪ Clear and professional speaking tone with good command of English
▪ A helpful team player who is reliable, punctual, and quality focused
▪ Flexible to work after hours ensuring work standards are always achieved (in special circumstances)
▪ Computer literate with knowledge of word, excel & outlook with ability to learn quickly

ADDITIONAL INFORMATION
 
20 days annual leave plus bank holiday
Free parking on site

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been short listed.
 
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