Login to Apply

Job Title: Operations Manager
Location: Manchester City Centre (with travel to client sites)
Salary: £35,000 - £40,000 per annum
Hours: Monday - Friday, 37.5 hours per week / Occasional weekends and evening may be required
Duration: 12 Months Fixed Term Contract

Search Manchester are proud to be partnering with a well-established cleaning and security provider with a strong reputation for delivering high-quality services. This client is looking for support on a 12 month fixed term contract. They are seeking a motivated and experienced people focused Operations Manager to manage a multi-million-pound portfolio of existing clients, ensuring service excellence across a variety of sites.

If you are an organised, client-focused professional looking to take on a busy but rewarding role, we'd love to hear from you!

Key Responsibilities:

Manage an existing client base, conducting site audits to ensure service standards are met.
Identify opportunities to grow accounts through upselling and promoting additional services.
Review and report on KPI performance and targets for each client.
Ensure all client sites are maintained to a high standard, managing any operational issues.
Oversee resource planning by managing staff rotas to ensure appropriate coverage.
Order uniforms, consumables, and other necessary materials to support site operations.
Raise purchase orders (POs) for client accounts and monitor budgets.
Travel to client sites as required, ensuring a hands-on approach to account management (access to a company car provided).About You:

Proven experience in account management, ideally within the cleaning, facilities, or service sectors.
Strong organisational skills with the ability to multitask and manage multiple sites effectively.
Excellent communication and interpersonal skills to build strong client relationships.
Commercially aware with the ability to identify and act on upselling opportunities.
Confident in reviewing KPIs and targets to ensure clients' expectations are met.
Proficient in resource planning, rota management, and ordering supplies.
Full UK driving licence and willingness to travel to various client sites.Benefits:

Company car provided for site visits
Life Assurance
Income Protection
Cycle 2 Work Scheme
Perk Box membership
Pension contributions
Employee Assistance Program

How to Apply:

If you are a proactive, client-driven professional with experience managing key accounts and are looking for an exciting opportunity, please submit your CV to Search Manchester.

This is an excellent opportunity to work with a leading cleaning provider, managing a diverse and high-value client portfolio while enjoying a strong benefits package.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age