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Customer Support Executive

Responsibilities

* Handling inbound customer calls and providing customer support

* Responding to website ‘Live Chat’ messages

* Logging enquiries, notes and documents onto relevant CRM systems

* Maintaining company information in line with the general data protection regulations

* Managing incoming meter readings

* Customer query administration

* Working on small projects provided by your Manager

* Adhering to internal processes and completing actions within company time frames

* Gaining recognition for Dyce Energy’s services through customer surveys and reviews

* Liaising with suppliers regarding Customer Queries

* Attending regular Team Meetings

* Inbox Management

Skills/Attributes

Essentials

* Professional telephone manner

* Organisational skills

* Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook

* Numerical literacy

* Excellent communication skills

* An ability to build rapport

* Punctual

* Trustworthy

* Confident

* Energetic attitude

* Committed

* Hardworking

Desirable

* Advance user of excel with VLOOKUP knowledge

* An understanding of the energy market

* Customer Support Background