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Aviation Manager (Office based or Hybrid role. The office is based in Ormskirk, Lancashire)

Salary: Dependent on experience
Role Purpose: Responsible for managing the aviation team ensuring all flight bookings are accurately

serviced from creation, through to ticketing and travel

Key Responsibility Areas

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Co-ordinate with the aviation team on an on-going basis to ensure all service delivery is of a quality standard.

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Introduce standards and conduct performance reviews for aviation team members.

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Liaise regularly with external flight partners to maximise profitability and efficiencies

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Create a continuous improvement environment where all team members feel supported,

ensuring team effectiveness is maximised and team members are clear about their

accountability and performance standards.

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Work closely with the Head of Operations to ensure appropriate quality and monitoring of

the aviation team so that any problems are addressed swiftly, and best practices are shared

in a timely fashion.

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Accurate and timely completion of new flight bookings on both Galileo and via flight

consolidator websites.

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Oversee the checking of new bookings, meal requests, seat requests and assistance requests.

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Monitoring ticket deadlines in an acceptable timeframe.

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Issuing individual and group tickets as required and updating the relevant systems.

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Management of schedule changes on an on-going basis and ensuring all interested parties

are notified.

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Management of flight cancellations and refunds as required in line with company

procedures.

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Provide accurate and current flight pricing details with the sales team on a regular basis.

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Management of the systems for flight amendments and re-issues.

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Monitoring Galileo queues ensuring any concerns are communicated to the appropriate

management.

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Carry out additional duties as reasonably requested by management

Knowledge, Skills & Experience Essential:

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Experience in using Galileo GDS

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Proven Line Management experience

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Strong knowledge of airlines, routings and fares

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Proficiency in MS Office applications

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GCSE grade C or above (or equivalent) in Maths and English

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Attention to detail and accuracy

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Adaptable to changes in workloads

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Strong team player with a ‘can-do’ attitude, enthusiastic and motivated

Desirable:

• 5+ years’ experience in the aviation industry