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Customer Service Representative
Inside IR35 (Umbrella Rate) - £22.16 per hour
Based in Whitley - Coventry
Position Description:
* As a Call Centre Representative you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience.
* You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis.
The Role:
* Offering exceptional client support for all the Clients
* Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible
* Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email
* Be a knowledgeable expert in the Clients’ brand and products Identify and manage any complaints on the initial contact
* Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer
* Maintain effective relationships across the whole business and retail network driving client experience
* Achieve positive results that generates high customer satisfaction
Skills Required:
· Customer service Call centre
Experience Required:
* Experience in delivery of exceptional client experiences
* An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
* Strong decision making and problem solving skills
* Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable
* Strong communication skills, both written and verbal
* Strong stakeholder management skills
* Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
* Results orientated with a determination to make things happen
* A highly motivated, energetic and inspirational team player
* Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
* Ability to make quick and competent decisions
* Experience of managing a high volume of queries
Additional Information:
* During the initial 3/4 week training period you will work on site in Whitley, Coventry.
* After this, if you and the business feel ready, our Client works remotely on Mondays, Thursdays and Fridays.
* Tuesdays and Wednesdays are on site in Whitley, Coventry.
* The shifts are 8:00-16:30, and 8:30-17:00