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Service Advisor Required in Oxford (Kidlington)

Company Type: Franchised Main Dealer

Salary Details: £30k Basic Salary + Bonus (£35,000+)

Working Hours: Monday to Friday 8am - 6pm - NO WEEKENDS

Job Benefits: Full manufacturer training programme, lucrative bonus package, established motor group with sites across the UK which offer career progression opportunities

An average day as a Service Advisor…

• Manage all customer communications and interactions on behalf of the dealership

• Identify service needs and requirements of the customer.

• Establish understanding and an agreement with the customer of work required and agree time frames.

• You will liaise with the workshop to determine vehicle completion times and relay any information.

• Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.

• Regularly update the customer with progress on their vehicle.

• Process payments and issue invoices for customers.

• Supporting with handling complaints in line with company policy.

• Ensure handover and administration of customer vehicles are completed to a high standard.

• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.

• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.

• Understand and ensure all objectives are fully achieved.

About you…

• You will have exceptional customer service, striving to deliver above our customer expectations.

• Excellent communications skills, by telephone email and face to face situations.

• You will have a minimum of 1-year service advisor experience.

• Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.

• You will have a strong attention to detail

• You will have good time management and be able to prioritise your workload.

• Willingness to attend manufacture-training courses to keep updated within this fast paced environment