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A well-established business based in Codicote is looking for a Branch Manager to be the key point of contact between the business and its retail & trade customers. This is initially a temporary role covering a period of sick leave, however, there may be potential to go permanent.

Along with a salary of up to £45,000 per annum, you will receive a range of benefits including a potential bonus of £3,500 per annum, 29 days holidays (including bank holiday) increasing with service and a pension scheme.

You will be working 5-6 days per week, with some weekend work required. Opening hours are Monday-Saturday, 08:30-17:30 and Sunday, 10:30-16:30.

Some of your duties and responsibilities as Branch Manager:

Customer Service:

* Ensuring and providing a high standard of customer service to current and potential customers

* Dealing with customer enquiries (calls and e-mails) efficiently and professionally.

* Serving customers at the Sales Counter efficiently and professionally.

Sales:

* Overseeing the day-to-day running of orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect status & processing orders received

* Liaising with operations and production to ensure all orders are delivered on schedule

* Ensuring the customer relationship management system is maintained.

Administration:

* Developing a key account management concept for relevant customers and ensuring that they are contacted on a regular basis

* Planning and organising to ensure that all calls are properly logged ready for follow-up, and that a weekly sales plan with priorities, goals and achievements can be formulated.

* Daily Banking/End of day procedures

General:

* Ensuring personal Health & Safety online training is kept up to date

* Keeping your personal Natural HR account up to date

* Following the company’s Health and Safety Procedures

* Keeping Knowb4 training up to date

We’re looking for a Branch Manager with:

* The ability to work under pressure in a calm and professional manner.

* The ability to talk to a range of customers – from a builder to a retail customer who has no prior knowledge of our products.

* Some IT skills, including word and excel.

* FLT License

* Having an eye for detail, especially when using Sales Order Processing.

* Be a good team leader demonstrating integrity, loyalty, helpfulness, cooperation, and commitment to the team members and organisation.

* Be an effective communicator to your peers, customers, suppliers as well as company Directors and senior management team form who there is contact