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Service Coordinator
Location: Rotherham
Hours: 37.5 hours Monday to Friday (on-site)
Salary: £23,809 rising to £25,000 after 6 months probation
We are seeking a highly organized and proactive Service Coordinator to join our clients medical device team. The successful candidate will be responsible for coordinating service operations, managing engineer schedules, and ensuring seamless communication between customers, service engineers, and suppliers.
Key Responsibilities:
* Provide telephone office support, managing service department phone lines.
* Manage Engineers’ diaries, ensuring efficient scheduling and allocation of tasks.
* Liaise with customers, log machine breakdowns, and address customer queries professionally and efficiently.
* Coordinate with service engineers, providing support, handling queries, and managing field information.
* Communicate with suppliers, process orders for laboratory kits, and handle laboratory-related queries.
* Organize and monitor engineers' weekly workloads to ensure efficiency.
* Provide Level 1 technical support to customers.
* Optimize the efficient utilization of Service Engineers to meet service demands.
* Schedule engineers’ workload, including breakdowns, return visits, and ad-hoc service requests.
* Conduct pre-PPM (Planned Preventative Maintenance) calls to confirm appointments.
* Assist in the planning and coordination of PPM visits to ensure timely service delivery.
Requirements:
* Strong organizational and multitasking skills.
* Excellent communication skills, both verbal and written.
* Ability to work effectively in a fast-paced environment.
* Experience in scheduling or coordinating field service operations is advantageous.
* Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
* A proactive and problem-solving approach to tasks.
* Ability to work collaboratively as part of a team.
If you are a detail-oriented individual with excellent coordination skills and a customer-focused approach, we encourage you to apply for this role.
If you are interested in the role of Service Coordinator and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)
If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.
Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity