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As a Support & Assurance Specialist, you'll be part of our customer Credit operations team and have the most rewarding job - You'll be speaking to our most vulnerable customers through our inbound and outbound phone lines, via email and you'll be empowered to support our customers using third parties such as Paylink, National Debt Line and more. We support the rest of the business to have great conversations around affordability and vulnerability to ensure we're putting our customers at the heart of everything we do.

Here's a taste of what you'll be doing:

You'll be working with vulnerable people or people in debt

Delivering an exceptional customer experience especially for our high risk vulnerable customers

Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions

Resilient and excited to solve complex problems

Working as a team with the drive to help our customers

Are we the perfect match?

Ability to think on your feet in a fast-paced environment

Confidence in making important decisions

Drive to identify and implement change

Commitment to provide an outstanding customer journey

Good English skills, both written and verbal

It would be great if you had:

Previous customer service experience (don't worry if you're new to energy, we'll provide full training)

A proactive mindset and a passion for making a difference

Here's what else you need to know:

Role may close earlier due to high applications.

Competitive salary: £24,195 - £26,010 per annum, dependent on experience

Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Bolton hub)

Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off

Regular socials: our time together as a family to wind down

Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends

Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more

Pension scheme: enjoy a generous pension contribution for your future

Contract: full-time

DBS check: for successful candidates, a basic DBS check will be required

Right to Work: unfortunately, this role is not sponsorable under the UKVI points-based system

Please note

If you are invited to a discovery day, this will be held at our Bolton hub. If you are successful in your application, our initial 8 week training will also be held at our Bolton hub. You will therefore be expected to commute 3 times a week during this period. The start date for this role is 20th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.

A place to be you

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times