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Job Description
Customer Services Project Administrator
Location: Reading, UK
Company: Elements Kitchens

Are you organized, detail-oriented, and passionate about customer service? Elements Kitchens is expanding, and we’re looking for a dedicated Customer Services Project Administrator to join our team and help deliver an outstanding customer experience.

About Us:
We’re a well-established kitchen retailer with over 25 years in the industry, specializing in German, Italian, and British kitchens for domestic and contract clients. Based in Reading, our reputation is built on customer satisfaction, and we’re constantly evolving to serve our clients better. We are seeking talented team members who share our commitment to excellence.

The Role:
As a Customer Services Project Administrator at Elements Kitchens, you’ll play a vital role in managing Customer Services and Project Coordination. You’ll manage the "Fit Diary" for scheduling installers, communicate with various teams, and maintain project timelines to ensure every installation runs smoothly.

* Manage the Fit Diary: Maintain and update the schedule to keep projects on track, coordinating with fitters, subcontractors, project managers and other relevant departments and trades.

* Support Project Installations: Assist teams to ensure installation dates are met, including writing up orders post-site survey, organizing project files, confirming payments, sending weekly schedules to fitters and arranging final inspections for project managers.

* Communicate with Clients: Call each customer weekly during installation, addressing concerns and ensuring a positive customer experience.

* Coordinate Aftercare and Guarantee Queries: Manage guarantee work requests from past clients, coordinating with teams to schedule inspections and repairs as needed.

* Office Support: Answer calls, assist with queries, and handle any additional duties required by the company.

Who We’re Looking For:
We’re seeking a proactive, resilient individual with excellent communication skills and a keen attention to detail. You should thrive in a fast-paced environment and be motivated to deliver top-tier customer service.

* Organized & Detail-Oriented: Experience managing schedules and keeping detailed records.

* Customer-Focused: Passionate about building strong relationships and delivering outstanding service.

* Adaptable & Solution-Oriented: Able to problem-solve and support project continuity despite unexpected changes.

What We Offer:

* Competitive salary with room for growth within a rapidly expanding division.

* 25 days holiday + bank holidays to recharge.

* A supportive work environment with a collaborative team of project managers, fitters, and customer service professionals.

* Access to premium kitchen ranges and the chance to work in one of the best kitchen showrooms in the UK.

Why Join Us?
At Elements Kitchens, we believe in empowering our team members to excel. You’ll have the opportunity to work in a dynamic environment with support from consultation bookings to aftercare management, ensuring you can focus on what you do best—delivering excellent customer service.

Ready to Join Us?
If you’re organized, customer-focused, and ready to take on a rewarding role, we’d love to hear from you! Join our team and help us continue to provide an exceptional experience for our clients.

Job Types: Full-time (40hrs), Part-time (25hrs)

Pay: £30,000 to £35,000 per year (pro-rata)

Benefits:

* On-site parking

Schedule:

* Monday to Friday

Work Location: In person