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Student Support Officer

Job description

Who are we looking for?

We are looking for a new Student Support Officer to join our new Campus Services centre in partnership with Aston University!

The role will be on a full-time, permanent basis at Aston University University London Hub.

The Student Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda. As well as being a first point of contact with The CEG Operations Team and Aston University Student Services Teams

The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction and visa maintenance processes and student engagement.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) CEG and Aston University, in respect of compliance processes, data management and safeguarding.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

What you will be doing as a Student Support Officer:

* To play a key role in the coordination of the dual enrolment of students in line with Aston University and CEG processes and ensuring student enrolment and withdrawal data is accurately recorded and maintained.

* To administer visa-related documentation and procedures in line with Aston University process and to adhere to all relevant policies, procedures and external regulators.

* To support with student service induction activities, ensuring students are inducted and aware of services available as well as expectations upon the students – Attendance policy, conditions of visa and fee payments.

* To ensure students are able to actively engage in the Aston University experience through the social and cultural activities to enhance student experience, ensuring opportunities are communicated to students on an ongoing basis.

* To address and monitor attendance concerns with students in line with external regulatory and Aston University processes and action warnings, disciplinaries and withdrawals.

* Act as a first point of contact for welfare concerns and referral point to provide students with welfare, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.

* Ensure case notes relating to student welfare issues are updated as necessary in line with Aston University processes.

Key specifications we will be looking for:

* HND or equivalent experiential learning

* Experience of working in a customer-focussed environment

* Experience of providing customer support

* Experience of working with data

* Experience of working with international students (desirable)

* Experience of working in an education setting (desirable)

* IT literate

* Ability to plan workloads and meet deadlines

* Ability to work unsupervised

* Attention to detail

* Ability to keep accurate records and to track information

* Excellent interpersonal and communication skills – verbal, written and electronic

* The successful applicant will be fluent in the native language of the centre location (desirable)

What does Cambridge Education Group do?

Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

About our partnership with Aston University

The Aston University London Hub is an exciting new HE centre launching in 2025. The centre will be based near Barbican in the heart of London. The centre will offer a range of postgraduate programmes. Aston University London Hub is a partnership between the Aston University and Cambridge Education Group.

Aston University’s mission is to be the UK's leading university for students aspiring to succeed in business and the professions, where original research, enterprise and inspiring teaching deliver local and global impact. Students from over 120 countries choose to study at Aston University.

Why will you love working here?

Working with our team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Benefits

* Private Medical Insurance

* Life Assurance cover

* Perkbox (includes hundreds of discounts)

* Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme

* Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

* Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday – Enhanced holiday of 25 days plus U.K bank Holidays