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Service Coordinator

Poole

£25,000 - £30,000

Join a fast growing business that values attention to detail and proactive thinking. As a Service Coordinator, you'll ensure engineers are well-supported and customer needs are met with precision and care.

Key Responsibilities:

* Engineer Scheduling: Plan and assign daily workloads, ensuring engineers are equipped and PPMs are scheduled at least 3 months in advance within SLA requirements.

* Fault Management: Prioritise and assign fault callouts, ensuring quick and effective responses.

* Stock & Orders: Order necessary equipment and parts, maintaining stock levels and project requirements.

* CRM Management: Process job updates, ensure accuracy, and cost jobs through the CRM system.

* Client Communication: Handle Alarm Receiving Centre (ARC) reports, customer calls, and aftercare maintenance agreements.

* Team Collaboration: Assist the Senior Coordinator and Service Manager, provide support to other teams, and contribute to continuous improvement initiatives.

* Compliance & Reporting: Maintain adherence to NSI standards and document all service activities effectively.

What Our Client is Looking For:

Essential Skills & Experience

* Proven customer service experience with excellent verbal and written communication skills.

* Proficiency in MS Office (Word, Excel, PowerPoint) and confidence with CRM systems (e.g., Joblogic, Cash4Windows).

* Exceptional attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.

* Strong organisational and prioritisation skills.

Desirable

* Previous experience in a coordination role within the Fire & Security industry.

* Familiarity with CRM systems and industry-specific workflows