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We are seeking an organised and methodical person for the role of Compliance Team Co-ordinator for our client based in Walsham-Le-Willows, Suffolk. Ideally, we are seeking a candidate who has worked in a similar role where customer service and administration are both key elements. This is a full time, permanent position offering a starting salary of £22,800 and working hours of 09:00 – 17:30 Monday – Friday.

The Company

The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO2 and smoke alarm repairs and installations. With 25 years experience within the residential lettings industry the company have recently expanded their offering to include boiler installations too! The role will be working in a lovely rural setting, with a supportive team.

The Role

This is a fantastic opportunity for an outgoing, enthusiastic person to work in a small yet pivotal team that manages some key clients work flow. The main focus of the role is to maintain a bespoke database, while assisting in the scheduling of work and answering client telephone calls and email enquiries. Up selling products as necessary.

The role will include the following responsibilities:

* Answering client telephone calls and email enquiries

* Updating the CRM and converting information into Excel Spreadsheets

* Speaking to landlords and scheduling appointments for inspections etc. Upselling where possible

* Checking timeframes of work already scheduled to ensure its within the correct timeframe for compliance

* Monitoring the progress of cases

* Uploading certificates to the CRM

* Reacting to inbound calls

Working in a lovely rural setting, this role will suit someone who has a methodical approach to work and is meticulous over detail. Someone who is also a confident communicator with the following skills and attributes:

* Possess exceptional verbal and written communication skills

* Excellent time management skills

* Computer literate and experienced working with Excel and database packages

* A confident and outgoing personality with a can-do attitude

* Organised with a keen eye for detail

* A people person with a friendly manner and the ability to engage and communicate well

* A team player who is happy to assist other team members and collaborate with operational departments

* Customer Service Experience would also be highly desirable

Pay & Hours

The role is offered on a full-time, Permanent basis (Mon-Fri 9am-5:30pm. The starting salary is £22,800 per annum + Benefits.

Important Info

Applicants will need their own mode of transport due to the remote rural location of our client’s office. Please note that the company are not accessible via public transport.

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.

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