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Are you an experienced Customer Service / Account Manager? Are you keen to suppo0rt solutions within the manufacturing / FMCG sector? If so the following permanent role might be for you…

JAM Recruitment are working in partnership with a market leading manufacturing business based in Telford in the search for two Account Managers to join their customer service team on a permanent basis at a time of exciting business change and ambitious plans for growth

The role of the Internal Account Manager is maintaining satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business.

The Internal Account Manager will act as the interface between the operational aspects of the organisation and the customer with bidirectional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation
back to the customer. The quality and timeliness of this information is of the essence to ensure excellent customer service is reached.

You will be responsible for:

Establishing and developing relationships with both new and existing contacts within the allocated customer portfolio to determine customer's needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction.
* Handling purchase orders from inputting orders into the system to updating orders to reflect any changes.
* Proactive customer order management, contact customers with order resolution, current shipping information and corrective action on late or problematic orders. Maintain a high level of awareness and responsiveness to customer needs.
* Demonstrating initiative in problem-solving, action any customer complaints quickly and efficiently taking ownership of the issue.
* Managing any product returns in compliance with quality procedures, liaise with transport/warehouse to meet required timescales.
* Carrying out customer reviews and Support the External National Account Managers to achieve monthly and yearly targets.
* Participating in special customer projects and/or provide support to project teams regarding improvements, new items or changes to existing packaging.
* Updating and maintain internal systems with relevant information, ensuring data integrity and accessibility for all team members.

You will have:
Strong customer service skills
* Experience working within an FMCG business (highly desirable)
* Experience in data input onto CRM systems (highly desirable)
* Experience and knowledge of commodity driven products and pricing (desirable)
* Experience with SAP (desirable)
The package:
* You'll receive a very competitive salary (please get in touch for details on this) and other benefits including pension, 25 days annual leave' (plus bank holidays and your birthday off!). In addition there are other non-tangible benefits including a commitment to training, development and career development