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Reed Technology are delighted to be working with dynamic and passionate SaaS company based in Reading with their search for a Service Desk Agent to join their fantastic team

Based in Reading

Salary: circa £30,000

Permanent

Key responsibilities:

Provide remote technical support to all our clients across the Healthcare, Retail & Construction sectors
Provide initial response to client tickets
Update and manage support tickets to completion via our ITSM system
Update client information on our CRM system (Salesforce - Service Cloud)
Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients
Adhere to the internal and external support SLA's
Escalate client tickets when required
Engage with client to deliver real insight & added value through case and ticket management
Manage the complete supplier onboarding process, from initial engagement through to full use of the platform.Key Skills:

1-2 years of experience supporting users in a customer-facing role, ideally in a B2B SaaS environment (but not essential)
Excellent written and verbal communication skills
Drive to deliver a client centric experience
A hard-working individual who can work as a team and learn new skills
Has the ability to continually self-learn and improve
Healthcare, Retail or Construction experience preferred but not essential
ITILv3 or above preferred
Service Cloud experience preferred
High attention to detailIf you are interested in this fantastic opportunity please apply online or for more information please contact me on