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40 hours per week

Shifts between 07:00 -17:00

Monday – Friday with 30-minute lunch break

Responsibilities & Duties

* To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered.

* To receive and handle customer service and breakdown calls to a high professional standard

* To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor

* To liaise with engineer/contractors with regards to parts required and to order said parts where necessary

* To provide written and verbal customer updates for prolonged repairs and outstanding jobs

* To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant

* To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s

* To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors.

* To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers.

* To ensure all fleet management & equipment records are kept up to date via the Service Geeni system

* To support the Corporate Account management team where required with fleet management data and other administration tasks as appropriate.

* To ensure all customer feedback is documented

* To visit factory / HQ as required