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Our client in the Rochdale area are looking for a Sales Administrator to join their team.

Key Responsibilities – Senior Retail Trading Manager

* Key Support to all our retail managers

* Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.

* Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)

* Ensuring that credit notes / new account forms / orders are completed by the relevant internal departments.

* The accurate processing, managing, monitoring of sales orders.

* Monitoring order status end to end until order process is completed.

* Keeping track of back orders and updating as instructed.

* Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.

* Providing product and pricing information to customers.

* With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.

* Ad hoc administration support as requested and trained to provide.

What we need from you?

* Minimum 3 years experience in a similar environment

* Strong Administration and Organisational Skills

* Positive mindset and attitude.

* Resilience and determination to see the task through to completion

* Good communication skills – verbal & written - and confident phone manner.

* Data input accuracy / numerical understanding

* Knowledge of Microsoft sales systems – eg Business Central – a major benefit.

* Excellent all round IT skills

* Ability to build strong working relationships and participate in teamwork environment

* IT literate, including all Microsoft applications

* Knowledge of FMCG brands / channels / businesses a major benefit

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