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Redditch - £25-30,000 per annum - Full-time Monday - Friday

Our client in Redditch are seeking a full-time Customer Service Coordinator who will be responsible for overseeing and coordinating our new customer care strategy, ensuring that the company exceed expectations in relation to the quality of the overall service we provide.

What are the day-to-day responsibilities for this Customer Service Coordinator role

Responsible for coordinating the processing of customer (sales) orders (inc. support from other team members).

New customer and existing customer maintenance (account setup, IT system setup, etc).

Pricing/system administration (Inc. customer price list admin/production), in conjunction with defined retail periods.

Production of weekly customer analysis reports (all customers).

Assist Retail Support Manager & Business Development Manager with customer-related requirements.

Dealing with & responding to customer queries/requests/complaints, etc.

Pro-active outbound communication to customers (delivery advice, order encouragement/acknowledgment, etc).

Outbound telephone calls to customers to capture/increase orders.

What skills and experience do I need for this Customer Service Coordinator role?

Experience in a similar role/knowledge of the food/retail Industry would be hugely beneficial.

Understanding of the commercial process relating to the supply of goods/products/services.

Strong market awareness/insight.

Excellent communication skills with demonstrable experience in dealing with customers.

Flexibility (prepared to perform any other reasonable duties, as requested).

Strong/confident IT skills (Inc. Excel experience).

Education: GCSE or equivalent.

Punctual and self-motivated.

What's on offer for this Customer Service Coordinator role?

Salary of £25-30,000 per annum

Working for a well-established company in Redditch.

Company pension 

Monday to Friday (min 25 hours to max 40 hours per week).

Training provided to include relevant product knowledge and company policies/procedures

Free on-site secure parking