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Customer Service Advisor - Leeds 11

Temporary – Ongoing

Monday - Friday / Between 9am - 7pm

22.50 Hours per week / 7.50 hours per day

£11.44p/hr Weekly Pay

The benefits of taking this role include:

Working with a passionate team who continuously help one another.

Experience of working for a global business

On-site parking

Subsidised canteen

Fantastic learning and development team who will assist you in your journey.

Hybrid Working After Training

Responsibilities within this role will include:

Provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting

Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer

Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution

Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication

Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change

Task orientated work with a requirement to contribute to the overall customer retention mission

Ability to navigate several systems to support in the resolution

Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters.

To be successful within this role you will have the following;

Have a positive outlook, with a ‘can-do’ and ‘win/win’ attitude

Sound decision-making skills

Excellent verbal and written communication skills

Must be a self-starter, proactive and forward-thinking

A quick learner

Able to work under pressure

Ability to make effective choices to serve the customer

Share ideas and work comfortably within a team

Basic computing skills

Have a flexible approach to work

PLEASE NOTE: These roles move very quickly. Please be available to answer calls from our recruiters to discuss your application.

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

Sadly we cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. We wish you all the best in your job search