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UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

London AV Services Delivery Manager salary circa £63,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of our London team, proAV and working onsite at a leading Global Investment Bank.

This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.

Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners.
Full responsibility for the service deliverables by large onsite engineering teams.

Experienced in building relationships with other dependant teams.

Primary point of contact onsite for the client.

Consultation & advice to client regarding various matters.

Providing a senior level of technical support at the point of escalation.

Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison.

Staff management to the onsite BAU team/s.

Rota for the AV team for the week ahead & for the BAU team for the year ahead.

Onboarding and training new staff members.

Conduct regular one to one meeting's with individual staff members and document as required.

Conduct weekly meetings to consistently improve the onsite service.

Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations.

Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team.

Identify and support training requirements or skills gaps within the BAU team.

Performance improvement management if required.

Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling).

Provide comprehensive reporting to the proAV Senior Account Manager.

Attend monthly service review meetings.

Monthly collation entry and reporting of client related statistical data.

Creating and Maintaining department documents including SOPs.

Proactively driving service improvements whenever possible.

Full ownership of the meeting room AV experience.
Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.

Desirable skills

Experience in using Zoom with Breakout rooms for high profile hybrid meetings.
Good technical knowledge of corporate meeting room AV technologies.
In depth experience in using ticket management systems.
Experienced manager used to managing a large team of onsite engineers over a number of locations.

Benefits:

* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you