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We are recruiting for a Customer Service Coordinator to join our friendly and progressive client based in Hemel Hempstead.

This is a varied position and will see you managing the warehouse activity and the parts ordering processes. It is an exciting time to join them as they are growing and are a real success story! Perhaps you are looking to come out of retail or hospitality, or just build on your customer service and admin skills? This is a great opportunity to learn and grow with the company!

You will be in a close-knit team of 6 in part of a much wider group, they are friendly and fun!

What’s in it for you?

* Salary: Up to £27k, depending on experience

* Hours: Monday-Friday, 37.5hrs a week

* Free parking

* Life Assurance 4x salary

* Income Protection

* Generous Pension Scheme

* This is an expanding company; you will become part of a supportive and innovative team

* Great training and continued opportunity for progression

Key Responsibilities:

* Dealing with service engineer part orders via phone, system & email

* Purchasing and supplier follow-ups

* Using inventory management system

* Stocktaking and daily stock control

* Manage incoming/outgoing warehouse deliveries

* Engage in structured and high-quality communication with suppliers and third-party providers

* Tracking of third-party orders and providing daily updates to service team & management

* Dealing with enquiries from customers and from service team

* Supporting the Customer Care Service Co-ordinators as and when required

* Run reports and identify solutions for any issues that occur

* Provides customers with solutions when problems arise, efficiently utilizing resources where needed

* Contributes ideas for process improvements

* Taking part in project-based activities within the process

What the client are looking for:

* Strong customer focus, office based, retail or hospitality experience considered

* Good attention to detail with the ability to multi-task, plan and prioritise

* Excellent telephone manner and communication skills, both spoken and written

* Strong inter-personal skills and a good team player

* Ability to analyse and solve problems

* Self-confident and ability to take initiative and make decisions