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Hales Group are a leading recruitment agency dedicated to providing top-quality staffing solutions across various sectors. We are seeking a Resourcer / Administrator to join our team in Diss. The successful candidate will play a crucial role in the recruitment process, ensuring that we attract, engage, and manage candidates effectively on a day to day basis.

Key Responsibilities:

* Identify and attract suitable candidates using various job boards, social media platforms, and bespoke in-house databases

* Monitor responses and applications received, ensuring they are managed efficiently and promptly

* Pre-screen candidates via telephone or in person, according to branch guidelines and assisting with any pre-employment processes, including via telephone and face to face

* Completing screening interviews with candidates via telephone and full registration interviews via telephone/ Zoom and face to face

* Arrange interviews as necessary, coordinating with candidates and interviewers to ensure a smooth process

* Ensure all candidates are appropriately registered and their files are compliant with company guidelines and legal obligations regarding Eligibility to Work in the UK and identification

* Regular communication with candidates via telephone, WhatsApp, emails – chasing outstanding information

* Assisting with marketing initiatives including use of social media

* Ensure vacancy lists, websites, job boards and window and in-branch presentations are kept up to date and relevant

* Writing, creating and posting job adverts on recruitment job boards and social media

* Proactively marketing candidates to clients

* Use of social media in day to day activities to attract candidates, advertise jobs

* Input weekly payroll information into appropriate systems, ensuring accuracy and timeliness

* Maintain accurate and up-to-date records of candidate interactions and status using in-house CRM system

* General administrative support including but not limited to typing of correspondence, maintaining accurate, efficient filing systems and archives, maintaining adequate stationary stocks and a tidy and inviting reception area

The successful applicant will:

* Have experience in an administrative/customer service sales support role for a fast-paced, commercial organisation

* Have worked within a regulated sector and/or proven experience of working within strict compliance guidelines

* Previous experience of working in recruitment would be advantageous but not essential. Applicants must be IT literate in MS Outlook, Word, Excel and experience of using bespoke software, such as CRM systems.

* Be confident in the use of social media – including Facebook and Instagram

* Be self-motivated and able to identify opportunities, be tenacious and resilient and be a confident communicator

* Be able to work unsupervised using own initiative and as part of a team

* Hold effective interpersonal skills to be able to communicate effectively both verbally and written to support staff, workers, customers, senior management and other key professionals

* Proven knowledge of the recruitment industry or experience within an HR role including payroll processes and an in-house CRM system is desirable but not essential.

Personality

* Ability to maintain composure in a challenging situation

* Willing to learn, take on new challenges and develop skills base

* Is able to work as part of a team and on a one-to-one basis

* Flexibility in relation to hours of work and location to meet the changing needs of the business

There are opportunities for professional development and career progression, whilst working in a supportive and collaborative work environment