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Disrepair Inspector
Tunbridge Wells, Kent
£33,295 per annum
Permanent
35 hours per week
Role Specific Responsibilities
Inspect properties and specify works needed to respond to disrepair claims.
Manage interaction between all stakeholders involved in a process of works, including residents, repair contractors, and internal departments.
Lead on liaison between TCH and solicitors/barristers to enable them to respond to claimant’s solicitors.
Keep accurate and comprehensive records relating to each claim throughout all stages, including photographs.
Represent TCH in Court as necessary, working with solicitors to produce witness statements.
Produce reports for senior management on disrepair, including the status of claims, contractor performance, costs relating to works, legal fees, and compensation.
Keep abreast of changes in legislation and make amendments to policy and/or procedures as necessary.
Ensure all works are completed within budget, timescales, and to the required quality.
Manage administrative tasks involved in disrepair claims, including disclosure of documents, raising purchase orders, and processing invoices.
Raise works to the Joint Venture repairs company as well as alternative TCH subcontractors to carry out repairs.
Attend contractor performance meetings to report on progress for disrepair works. Take appropriate action to improve performance where necessary, using existing contract mechanisms.
Attend webinars/seminars to increase knowledge of disrepair legislation and industry best practice.
Work closely with TCH contractors and solicitors to resolve claims swiftly and at the best cost to TCH.
Ensure resident contact is achieved within set timescales, including taking telephone calls and responding to emails/letters.
Deal with day-to-day repair enquiries received from the TCH help desk.
Liaise with other departments/staff/outside agencies as appropriate.
Adhere to TCH’s complaints policy, handle complaints within specified timescales, and monitor any works raised as a result of complaint resolution.
Cover for surveyors from time to time.
Focus on continuous improvement using customer feedback.
Education & Qualifications
Good standard of education, up to A level or equivalent.
Good knowledge of Microsoft products.
Excellent knowledge of Excel.
Good knowledge of disrepair claims.
Good knowledge of housing legislation.
Experience of working in a similar environment.
Experience of property surveying.
Experience of working in an administrative role.
Good experience of analysing data and producing reports.
Experience of working in a customer-focussed environment.
Experience of presenting to groups.
Experience of planning and organising events.
Key Skills & Competencies
Full UK driving licence and use of own vehicle.
Planning and organising.
Relationship management.
Results driven.
Customer care.
Personal impact.
Analysis.
Behaviours
Highly organised individual
Able to manage a varied caseload
Comfortable in liaising with solicitors
Strong communication skills
Capable of interrogating and challenging data
Why Choose Us
* Contributory pension scheme 4% to 10% matched contributions
* Hybrid working
* Free onsite car parking
* Life assurance of 4x annual salary (Terms and Conditions apply)
* 30 days annual leave in addition to bank holidays
* Two volunteer days per year
* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
* Extensive annual Staff Wellbeing programme
* Enhanced maternity, paternity, and shared parental leave provision
* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
* Annual flu vaccinations
* Access to an extensive range of corporate discounts on shopping, travel & days out
* Social events, including lunchtime walking, rounders, festive Fridays
* Travel loan
General
* To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
* Recognise, respect, and promote the different roles and diversity of individuals.
* To actively contribute towards the key performance indicators and professional standards.
* Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
* To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
* To participate in training, attend other meetings, and staff events as required.
* Be an effective member of your team, presenting a positive impression of your section and the Group.
* Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
* Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
* Maintain awareness of budget requirements and value for money while delivering your role.
* Consider and highlight any risk to the organisation or individuals whilst delivering your role.
* Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
* This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. To focus on continuous improvement using customer feedback.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected