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Job title
Customer Service Officer
Full time 37.5 hours
Main Responsibilities: Health and Safety
* Follow the H&S procedures, practices and propose improvements on them.
Operations
* Manage and control a portfolio of customers supporting interactions being proactive in service.
* Maintain a close connection with the sales team.
* Manage customer specifications.
* Manage on a daily basis all customer needs:
* Acquisition, processing and follow-up of customer’s orders-c/offs.
* Management of alerts and requests of customer’s supply.
* Management of deliveries.
* Management of customer’s stocks.
* Management of customer’s non conformities.
* Management of Saicanet customer’s self-service B2B.
* Guarantee the proper management of any dispute and ensure the effectiveness of action plans.
* Management and follow-up of service improvement actions plans.
* Supporting effective interdependencies with the rest of the functions in the market office (logistics, planning and inventories).
Other operations:
* Assure service and efficiency levels.
* Control performance and plan improvements required to comply with targets.
* Promote and propose continuous improvements activities in coordination with SC/HQ.
* Propose IS improvements and raise service desk in coordination with SC/HQ.
* Plan / coordinate and follow up projects.
Professional experience
Previous experience of administration in a busy sales/manufacturing environment is essential
Knowledge & experience of a Vendor Managed
Inventory (VMI) would be advantageous as would previous account management experience.
Other Skills
Commitment to Saica
Team Work
Strategic Vision
Excellent communication skills
People management and development
Sound negotiation skills
Impact and influence
Innovative and initiative
Analytical thinking
Self-control
Team work
Client orientation
Health and Safety