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SENIOR SERVICE ADVISOR

Location of the Senior Service Advisor / Workshop Service Advisor / Fleet Administrator / Commercial Vehicle Service Advisor / Automotive Service Advisor / Workshop Administrator / Automotive Service Administrator: Nottingham

Salary for the Senior Service Advisor / Workshop Service Advisor / Fleet Administrator / Commercial Vehicle Service Advisor / Automotive Service Advisor / Workshop Administrator: Starting at £27,000 pa (depending on experience salary will go higher) plus overtime

Hours of work for the Senior Service Advisor / Workshop Service Advisor / Fleet Administrator / Commercial Vehicle Service Advisor / Automotive Service Advisor / Workshop Administrator: Monday to Friday 08:30 - 17:00pm
Plus 1 Saturday morning per month

Employee Benefits
·Paid Overtime
·Increased holiday entitlement with length of service.
·Healthcare scheme.
·Cycle to work scheme.

My client, a busy Commercial Vehicle Dealership with over 10 sites in the UK, are looking for an experienced and competent Senior Service Advisor to join their friendly team in Nottingham. The ideal candidate will have Van experience and come from a dealership.

Duties and Responsibilities of the Senior Service Advisor / Workshop Service Advisor / Fleet Administrator / Commercial Vehicle Service Advisor / Automotive Service Advisor / Workshop Administrator:

* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.

* Answering the telephone & dealing with customer enquiries.

* Dealing with customer enquiries on the Service Reception counter.

* Liaising with the team of technicians.

* Managing the shifts work load in accordance with customer expectations.

* Managing service bookings on day to day basis

* Liaising with Subcontractors to arrange works and chasing when required

* Keeping customers up to date with requests, costs and authorisations

* Complete estimates accurately, clearly and quickly

* To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner

The ideal Service Advisor / Workshop Service Advisor / Fleet Administrator / Commercial Vehicle Service Advisor / Automotive Service Advisor / Workshop Administrator:

* Will have Automotive Dealership experience

* Will have either Fleet / Automotive or Workshop experience

* Be competent with computer systems

* Be customer focused

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If you are interested in this Service Advisor role then please send your CV to Danica Baker at Sprint Recruitment