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Overview

We are excited to offer you the opportunity to join our expanding Technology Business Unit as Level 2 IT Engineer.

What You'll Be Doing

As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers.

Responsibilities

As our Solus IT Engineer you will:

You will be an active member in the Solus Service Desk team, sharing and learning with others across the team.

You will provide advanced troubleshooting and problem-solving skills across several areas of IT

You'll prioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management.

Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas.

Provide on-call support based on a shift rota, covering P1 incidents 24/7.

Raise concerns, risks and cyber incidents to the IT leadership team.

Follow internal documentation to ensure consistency.

Responsible for escalating issues appropriately and work collaboratively to resolve incidents.
Qualifications

Comp TIA, Relevant Apprenticeship or higher education.

Background in 2nd line support with good IT systems & infrastructure knowledge.

Proficient in Windows OS, MS O365,MS Azure,Networking (Meraki,Fortiner or Cisco).

Familiar with Microsoft Intune and Entra ID as well as Android.

Good communication skills and ability to connect with people at all levels.

Familiar with with FreshService, ITILv4, DNS and DHCP.
Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country wholly owned by Aviva, employing over 900 expert people across 25 UK locations, and have repaired over 700,000 vehicles in the last 15 years.

Our excellent benefits and rewards packages.

Employer matched pension contributions up to 10% (service dependent).

Discounts on Aviva products and services.

Savings and benefits schemes.

Discounts and schemes for electric vehicle purchase for all employees.

Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.

Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields.

Links with Thatcham to get the best products and training here in the UK.

We have a variety of locations, hours and working patterns to suit our customers, business, and you.

We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days