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DI Field Service Engineer

Field Based, covering London North of the Thames, Buckinghamshire, Hertfordshire, Bedfordshire, Essex, South Northamptonshire, and South Cambridgeshire.

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. Their long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services.

To be considered for this DI Field Service Engineer role you would need to be an MRI/NMR trained engineer, have an HNC/D in electronics, experienced in the repair, calibration of DI equipment, at least 3 years’ experience in a healthcare environment, has worked in clinical areas involving patient communication, attended a range of OEM or other appropriate device specific training and is in procession of relevant certificates, along with familiarity with appropriate national and local regulatory standards.

Please Note – You must have a minimum of 3-5 years UK based work experience as a DI Field Service Engineer to be submitted for this role.

Responsibilities

Provide comprehensive maintenance and service for DI equipment on several multi-vendor systems

Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK

Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing

Provide professional and regular information to the customer on related service calls

Build good working relationships with customers and users of the equipment

Collaborate with customer service and management teams to maintain company’s high service quality standards

In addition, there will be occasional assistance needed, giving engineering support on other modalities

Resources/Decision-making Authority

Compliance with health and safety regulations, fire and environmental protection

Compliance with work discipline, laws, regulations and internal instructions, professional secrecy

No budget/sign off responsibilities

Key Accountabilities

Troubleshoot, analyse and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently

Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule

Support customers, Develop good customer contacts and communication

Prioritize multiple demands as required

Ensure contractual Key Performance Indicators (KPIs) are met

General duties to ensure operational delivery and patient safety

Maintain accurate records

Maintain essential stock

Attend training courses as required attaining the required grades

Performance Indicators

Ability to work in a hospital environment and team members

Resolution of fault and technical problems

Timeliness and accuracy of planned maintenance

Timeliness and accuracy of reporting data into D365

Achievement of agreed personal and team objectives

External & Internal feedback

Essential Qualifications

HNC/D Electronics or equivalent           

Degree (Hons) in Electronics or equivalent - Desirable

Formal training technical training with a relevant manufacturer 

Essential Skills

Customer and quality focus      

Good oral and written communication  

An understanding of Risk Management generally, and the impact on medical device support - Desirable

Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues          

Broad range of engineering skills         

Mechanical workshop skills - Desirable

Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company     

A keen interest in efficiency and innovative techniques to develop more effective working practices - Desirable

Working alone and as part of a dynamic team  

Willing to work across modalities/OEMs

Computer skills, Microsoft Office, networking     

Essential Experience

Experienced in the repair, calibration of DI equipment  

At least 3 years’ experience in healthcare environment 

Familiarity with appropriate national and local regulatory standards      

Has worked in clinical areas and involving patient communication         

Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates     

Benefits

Private Healthcare

Employees Assistance Programme

Salary Sacrifice Pension

Electric Car Scheme

Cycle to work scheme

25 days annual leave + bank holidays

If you have all the above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward CV to

A DBS Enhanced Disclosure is required for all applicants