Login to Apply

Are you an experienced customer service leader with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment?
 
If so, our leading ecommerce business is seeking an exceptional Customer Service Team Leader to join their rapidly growing company.
 
My client is passionate about helping their customers to achieve their goals and are looking for the very best people to join their team - people who share their passion, pioneering spirit, and hunger for innovation in the demanding world of customer service. Their ideal candidate will have a proven track record in customer service management.

This is a hybrid role, where you will spend a minimum of one day per week at their new Norwich outskirts office and showroom, and will work remotely for the rest of your week. You will work a 40-hour week, including four weekdays and one weekend shift.

As their Customer Service Team Leader, you will manage a small team of customer service agents, ensuring adherence to KPIs and maintaining their excellent service offering. You will have a hands-on approach, working alongside the team to handle escalated customer inquiries (email and phone). You will also be responsible for collating and tracking measures to help them improve as a business, and providing regular feedback and coaching to your team.

You will be an exceptional leader who can motivate employees and drive performance in a dynamic and fast-paced environment. You have a real passion for customer service and ensuring the needs of the customer are always the top priority.
 
You will have:

An in-depth understanding and experience of managing a team
Strong communication and networking skills, with a confident telephone manner
Proven track record in coaching and continuously developing a team
Working knowledge of Microsoft 365
If you have relevant experience in a customer service management or team leader role, with a background in e-commerce or online retail, I'd love to hear from you. Apply now to Emma Baylis at Select Recruitment