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Helpdesk Administrator

Swindon, Wiltshire

£24,219

37.5 Hours per week - 8 hour shift between the hours of (Apply online only)

Storm Recruitment is excited to present an amazing opportunity for a Helpdesk Administrator to join our client’s dynamic team based in Swindon, Wiltshire. This role plays a crucial part in a high-profile education sector contract where you'll be the go-to person for all hard and soft service inquiries. If you have a background in general administration and possess strong IT skills, we want to hear from you!

Key Responsibilities:

Support delivery of planned and reactive maintenance services.

Handle direct requests via phone and email professionally.

Monitor feedback from site operatives to ensure top-notch customer satisfaction.

Assist in administration of sub-contractors and suppliers.

Collaborate within a small team to meet shared objectives.

Greet and host visitors to the site ensure their visits run smoothly.

Provide comprehensive administrative support to the contract.

Raise purchase orders and manage invoicing processes.

Compile information for monthly reports from various service lines.

Carry out additional tasks as requested to support the team.

Profile of a Successful Candidate:

Proven experience in a similar administrative role.

Ability to work and prioritize under pressure.

Good understanding of PFI contracts (an advantage).

Experience in monitoring contractual SLA’s and KPI’s.

Excellent IT skills with proficiency in MS Word, Excel, PowerPoint, and Outlook.

Strong interpersonal and customer service skills.

Good verbal and written English communication.

Detail-oriented with a commitment to continual improvement.

Self-motivated and able to work independently.

More about the role

Opportunity to work within a supportive and collaborative team.

Gain valuable experience in the education sector.

Potential for personal and professional development.

A dynamic working environment with varied responsibilities.

If you’re excited about this opportunity and believe you fit the bill, don’t hesitate! Click apply now