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Sales Support Executive

Uxbridge

22-25k

My client, a smashing SME organisation are busy and now require an additional support person for their sales order team.

If you are a recent graduate seeking a diverse role this may be the opportunity for you.

This is a role that will include order processing, providing quotes, extensive client liaison, project coordination as well as some analytical work on Excel.

This position would be ideal for a person with some office/customer service experience OR a recent graduate .Full mentoring and training will be given.

Role Responsibilities:

Responsible to answer phone calls and respond to email enquiries in a positive and professional manner
You will act as appointed office contact for clients and give 1st class customer service
Producing individual line quotations or quantity quotations using in house system
Data collation for tender process and pricing (Excel)

Manage company databases; maintain CRM ensuring data is current for marketing purposes
Use initiative to source non-standard and personalised products, seeing through to order
Update company website via Word Press adding active promotions
Send latest promotions to dedicated customers and make follow up calls
Produce end of month and ad-hoc reports for dedicated customers and colleagues
Investigate any problems or complaints from a dedicated customer, escalating to Account Manager if required
Give sales admin support to sales team. (Quotes, analysis, coding, etc.)
Understand and be competent in all the primary sales operations tasks
Take responsibility and act as a back-up during absences for Sales Operations

Sales Administration Responsibilities:

Set up and manage new customers accounts

Sales order processing which will include: purchasing, deliveries and invoicing
Monitoring sales and back orders for suppliers and customers to delivery.
Check and if required chase deliveries
Responsible for returns and collections liaising with customers and suppliers
Weekly and monthly invoicing coupled with the investigation of any queries
Production of customer Statements

Essential Skills:

MS Office including intermediate Excel
Excellent communication skills
Ability to take on responsibilities and multitask
Organised and attention to detail
Motivated with a ‘can do’ attitude
Able to smile down the phone and provide customer with a great experience
What you need to do now
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