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Description
We’re looking for a COINS ERP Support Analyst to join our team! In this role, you’ll provide essential support and troubleshooting for our COINS ERP system, ensuring smooth functionality and seamless integration with business processes. You’ll work closely with end-users to resolve technical issues, optimise system performance, and enhance overall efficiency. 

What you will be doing:

Provide daily operational support for the COINS ERP system and troubleshoot user-reported issues.

Assist with system configuration, updates, and testing, including patches and upgrades.

Identify and address recurring technical issues to improve long-term system stability.

Act as the first point of contact for end-user support and training.

Develop user guides, FAQs, and documentation to enhance system understanding.

Recommend and implement system improvements to optimise performance and efficiency.

What you will bring:

Experience: Minimum 2 years with COINS ERP, ERP/financial systems maintenance, and 1st/2nd line application support.

Technical Skills: Familiarity with multiple application platforms and related IT hardware/software.

Qualifications: ITIL qualification (preferred) and a background in Computer Science or Business Administration.

Communication & Organisation: Strong verbal and written skills, with effective time management and task prioritisation.

Problem-Solving & Accuracy: Strong analytical ability, attention to detail, and the ability to handle multiple issues simultaneously.

Customer Focus: Excellent interpersonal skills with a customer-centric approach.

Benefits:

26 days holiday plus bank holidays

Company Pension

Volunteering Days - With Careys Foundation   - or other organisations that are important to you

Health Care Cashplan

Cycle to work scheme

Car Leasing Scheme

Discounted Gym Membership

Life Assurance

Buy/sell holidays

Other discounts and Cashback plans