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Neighbourhood Housing Officer
Based in Tower Hamlets
Temporary on going contract
£22.13per hour

You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:

Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
To undertake sensitively and effectively all aspects of tenancy management
To case manage residents with additional needs.
To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
Have sound judgement and the ability to prioritise effectively.
Meet various performance targets.
Have experience in using Northgate (SX3) and Contact manager IT systems