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Lettings Assistant

Peterborough, Head Office

£11,536 per annum (FTE £26,667)

Permanent, Part time – 16 hours per week – Office Based

Are you a strong administrator with a knack for prioritising tasks? Do you thrive in a customer-focused environment? If so, our client wants to hear from you! They're on the lookout for a dynamic Lettings Assistant to join their Housing Needs team.

As a key member of their team, you'll provide essential administrative support for the management of shops and assist both the Home Ownership and Lettings teams. This role is based at their Head Office on Shrewsbury Avenue, with travel to properties in Peterborough and the surrounding areas (usually within 1 hour of Peterborough). This is a Job share with current staff member with hours to be agreed with incoming applicant.

Key Responsibilities:

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Customer Service Excellence: Deliver top-notch service to their tenants, homeowners and Shop Lessees, offering advice and guidance, and ensuring a commitment to first-class customer service.

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Eligibility Checks: Ensure applicants meet the necessary criteria for internal transfers, mutual exchanges, garage lettings and managing shops.

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Liaison with Solicitors: Handle enquiries related to lettings of shop leases. And act as first point of contact for shop related enquiries.

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Portfolio Management: Keep accurate records of their shop portfolio.

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Payment Monitoring: Ensure timely and up-to-date payments from shop owners.

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Team Collaboration: Work closely with the Home Ownership and Lettings teams to provide seamless service, including maintaining records, handling enquiries, and processing applications.

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Compliance: Adhere to GDPR and other regulatory standards, ensuring data quality.

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Continuous Improvement: Identify opportunities for process improvements and provide management information reports.

What They're Looking For:

Essential:

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A positive, enthusiastic approach and professional work ethic.

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Experience in a customer-focused environment.

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Strong administrative skills and attention to detail.

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Proficiency with Microsoft applications (Word, Excel, Outlook).

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Excellent communication skills, both written and verbal.

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Ability to manage customer complaints and expectations effectively.

Desirable:

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Experience in property management.

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Familiarity with housing management systems.

Skills and Abilities:

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Can-do attitude and proactive approach.

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Strong organisational skills and ability to prioritise tasks.

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Team player with a commitment to excellence.

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Numerically proficient with basic data analysis skills.

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Confident in handling difficult situations calmly.

Additional Information:

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Willingness to undergo a basic DBS disclosure.

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Full UK driving licence and access to an insured vehicle.

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Comfortable with lone working duties.

If you're ready to make a difference and be part of a supportive team, apply now and help them continue to provide exceptional service to their community