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Facilities Manager

Newcastle NE12 8BU

Full-time

Salary: £35,000 – £45,000 depending on experience

Working Hours: 40 hours per week from 9am to 6pm

Shift Pattern: Monday to Friday plus Early Friday Finish

Holidays:  25 days plus bank holidays

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Role Description

The selected candidate will oversee strategic and operational development of facilities around the UK, planification and execution of future growth plan. This candidate will need to be able to travel around the UK identifying risks and opportunities towards standardization of our portfolio and building up reports, processes and a clear action plan for a better management of facilities.

The role involves managing a helpdesk and subcontractors to ensure the effective delivery of both hard and soft services across a portfolio of 42 sites throughout the UK. The scope of services includes Mechanical & Electrical (M&E) cleaning, waste, energy, along with catering and security at our Centre of Excellence in Newcastle.

This position offers a great opportunity for a highly motivated, skilled professional, looking for an opportunity to grow and develop.

You will be responsible for:

Lead and manage the helpdesk, ensuring efficient coordination and communication across all service areas.

Oversee subcontractors to ensure timely and high-quality service delivery for both hard and soft facilities management services.

Manage the delivery of mechanical and electrical (M&E) services, cleaning, waste, catering, and security.

Ensure compliance with all health, safety, and regulatory standards.

Collaborate with internal and external stakeholders to meet service-level agreements (SLAs)

Drive continuous improvement in service delivery and operational efficiency at all sites

Real Estate management, collaborate with landlords and our legal department

Mobilise new properties

Energy management

Cost management

Contracts management, working closely with the procurement department

Oversee facilities projects

Skills & Experience

Facilities Management Experience: At least 5 years of experience in facilities management, including managing both hard services (e.g., M&E maintenance) and soft services (e.g., cleaning, catering, security). Experience managing multiple sites is preferred.

Helpdesk Operations: Experience in running or overseeing a helpdesk operation, ensuring efficient handling of service requests and issue resolution.

Subcontractor Management: Proven experience in managing subcontractors and ensuring compliance with service-level agreements (SLAs).

Budget and Resource Management: Strong skills in managing budgets, resources, and schedules, ensuring cost-effective service delivery

Team Leadership: Demonstrated ability to lead, motivate, and manage teams, particularly in a helpdesk or service delivery environment.

Stakeholder Management: Strong interpersonal skills to engage with a wide range of stakeholders, from clients and senior management to subcontractors and service providers.

Problem-Solving: A proactive approach to identifying and resolving issues, ensuring smooth service delivery.

Adaptability: Ability to manage multiple priorities across different sites and service categories.

Innovative: The ability to take an open mind approach to every day tasks and continue to evolve.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen

Stay active with discounted gym and health club memberships.

Access private healthcare with BUPA and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn cash rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates