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Account Manager

Core Hours: Monday - Friday 8:00am - 17:00pm

Location: National - Travel as and when required to sites located in Birmingham, Southampton, Bristol & Brent Cross.

The Role

The Account Manager is a key role in providing strategic, tactical, and technical operational leadership and direction across this a national retail client and dedicated contract team.

Key Responsibilities

Lead a Team of Site Based Contract Delivery Managers to ensure 100% compliance to Account KPI’s & SLA’s. Ensure relevant client relationship is maintained and enhanced to secure future growth.

Main Duties

• Leads and develops dedicated contract teams.
• Set the strategic direction for the team.
• Set the strategic direction of the sector
• Support the Sales and bid activity.
• Manage the P&L of your contracts including sales/growth/costs and WIP/Debt management.
• Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.
• Set priorities for the team to ensure task completion, coordinates work activities with others.
• Build Partnerships with Client and Colleagues through open transparent and timely communication.
• Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
• Adapt management style to meet changing needs of the business or operational circumstances
• Manage action plans to implement any improvement initiatives
• Make decisions guided by policies, procedures and business plan.
• Continually communicate with Team.
• Recognise, respect and reward the contributions and achievements of others.
• Drive and encourage development of self and others through learning and on the job experience.
• effective, efficient, and beneficial way if applicable.
• Understand Integral processes and business model.
• Assist others in solving professional issues
• Deputise for Divisional Director.
• Able to set the strategic direction of the sector to deliver profitable growth

Personal Qualities and Experience

• Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
• A proven track record in the retail sector with excellent knowledge of the industry market
• Ability to work effectively within a matrix management structure
• New business hunter qualities as well as very strong account management skills
• Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicate using appropriate styles, methods and timings
• Role Model enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanor with colleagues, clients and their customers.
• Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills.
• Self-motivated and capable of leading and inspiring a national Team.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.

Essential Qualifications
• Industry relevant qualifications
• IOSHMS
• Competent working knowledge of M&E or Fabric disciplines