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Support Manager

Location: Newcastle

Salary: £32,000 per annum

Employment Type: Full Time/Permanent

Our client is looking for support managers to join the dedicated team. This is a North East based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support.

Key duties include:

* Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care.

* Manage team recruitment, training, and development to ensure a highly skilled workforce.

* Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth.

* Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes.

* Monitor service quality across various locations, report incidents, and implement necessary improvements.

* Coordinate with professionals and external agencies to enhance the overall support services provided.

* Ensure compliance with policies and maintain high-quality support standards.

* Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations.

* Ensure the support team meets our client's Key Performance Indicators (KPIs).

* Build and maintain strong relationships with families, the people we support, and their circles of support.

* Participate in training sessions and workshops to stay updated on best practices.

* Engage in continuous professional development with the support of the organisation.

The role:

* 37 hours per week, Monday to Friday.

* Hybrid working with the ability to travel between locations and Head Office is required.

* Support Manager’s on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month)

* 5.6 weeks of annual leave.

* Career development opportunities including paid training and upskilling.

Required Skills:

Quality, integrity, and professionalism.

Effective communicator with proven experience in team management and leadership.

Demonstrated ability to inspire and lead teams towards achieving goals.

Confident and assertive in decision-making and leadership.

Extensive experience in staff management and mentoring.

Experience managing dispersed regional locations.

Background in working with individuals with learning disabilities or physical disabilities.

Experience in setting up new locations.

Understanding of CQC standards, the Mental Capacity Act, and GDPR.

Dedication to upholding our client's reputation and values.

NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered.

Relevant management qualification.

Proficient in Microsoft Office applications.

GCSE or equivalent in Maths and English.

Possession of a full, clean UK driving license.

If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button