Login to Apply

Customer Service Advisor

Telford

Temporary for 5-6 months with possibility of becoming permanent

£11.79 per hour

Monday-Friday 8:30am-5pm, 37.5 hours per week

This will progress to 1 in 3 Saturday mornings once you are confident in the role

Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for at around 5-6 months and could possibly even become a permanent role for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.

Responsibilities and duties will include, but not limited to:

* Primarily answering inbound phone calls, approximately 45 per day.

* Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers

* Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty

* Schedule appointments for Warranty call outs, commissioning, assembly and repairs

* Accurately record customer data in accordance with legal requirements under the Data Protection Act

*

Skills and Experience

* Experience working in an environment where customer service is paramount

* A proactive approach to building relationship internally & externally

* Excellent communication skills and telephone manor

* A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit

* Confident in dealing with telephone and email queries

* A natural listener and problem solver who is both empathetic and patient

* Able to remain calm when dealing with emotional, difficult or distressed customers

* Quick and accurate keyboard skills and experience of using databases

* IT literate in a range of Microsoft and Google applications

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: SW26288