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At this close-knit housing association, you'll be part of a team that truly cares – not just about the homes they manage, but the people who live in them. With around 560 properties, they offer a personal, community-focused approach that sets them apart.

This is a place where you're more than just a number – you’re part of the family. Expect a supportive working environment, a strong sense of purpose, and great benefits to match.

As the first point of contact for residents, you’ll play a vital role in delivering a responsive and caring service.

Your day-to-day will include:

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Handling calls and emails from residents, resolving queries across maintenance, tenancy, ASB, compliance, and rent payments.

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Logging repairs, updates, and conversations using CRM systems

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Booking appointments for inspections and repairs

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Liaising with contractors to follow up on outstanding jobs, checking completion notes and photographs, and ensuring high standards are met.

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Supporting the management of Damp and Mould cases, including triaging, updating records, and assisting with complex cases.

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Conducting satisfaction surveys to gather feedback and help improve services.

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Providing direct admin and coordination support to the Housing, Repairs, and Estate Services teams.

The ideal candidate:

* You will be organised, self-motivated, and passionate about delivering great customer service.

* You’ll have a keen eye for detail, be a quick learner, and feel confident using your initiative to solve problems and make decisions.

* Strong communication skills are a must

* Good IT skills including experience with CRM systems and writing letters or formal correspondence would be a real bonus.

Please note this is an office based role therefore you will ideally live locally or be willing to travel. For any further information please contact Colby Robinson