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Project Support Officer

Job Type: Temporary

Sector: Healthcare

Working environment: Hospital

Duration: This is expected to go until March 2025 and maybe longer

Location: Norwich

Band: 4

Pay Rates:

£12.82-£13.85 paye inclusive of holiday pay per hour

All of the rates are depending on skill and experience.

Working Days and Hours: Monday to Friday, 37.5 hours between 9am to 5pm

Job Summary

* The post holder will provide administrative support primarily to the Project Manager, Benefits & Transformation Manager and to members of the Digital Health Team as part of the overall delivery of the Trust’s Digital Health Strategy.

* This is a very exciting and varied role which will require the post-holder to be proactive, dynamic and tenacious and will provide an excellent insight into project management for the deployment of an enterprise-wide solution and transformational change.

Main Duties and Responsibilities

Provide administrative support including but not limited to the preparation of meeting papers (agenda/ minutes), provide supporting papers and take follow up actions or chase action owners including booking rooms/ venues

Complete project tasks such as the maintenance and management of project documentation, such as risks and issues and Project templates and standards

Attends various meetings with senior stakeholders as required by the Manager

Assist in the production of routine and ad hoc project progress/ highlight reports

Assist the overall implementation programme which will also comprise of floor- walking and helpdesk duties

Effective persuasive and negotiating skills will be necessary to ensure actions are completed in a timely manner

Receive highly complex information and bespoke messages to suit the needs of the stakeholders via various media and traditional platforms

Empathic and the ability to relate the staff and various stakeholders from an emotional perspective

The post holder will need to establish an excellent relationship with other members of the Digital Health directorate and the Trust as a whole

Be able to facilitate events

Expert in social media etiquette and be able to adjust own communication style/ language for the audience and media platform

Good knowledge on the application of tools, techniques and skills required to complete administrative tasks and activities

Experience of working independently, making autonomous decisions without any supervision

Eye for detail and high level of accuracy

Some experience of managing conflicting demands from the various points and being able to prioritise

Be able to analyse complex information and compare facts to make informed decisions

Be able to assess others perspective when managing negative, passive and aggressive behaviour via social media and also face to face

Prioritise conflicting demands whilst planning and organising a number of activities and tasks

Participate in training and educational activities and actively manage own professional development

Maintain own professional updating/awareness for project planning, control methods and techniques along with standards, procedures, software tools and operating system facilities used in everyday work

The post entails the need for standard keyboard skills

Assist in the development and implementation of Standard Operating Procedures and local policies for the departments/ specialities/ divisions being supported

Engage and communicate to the Trust required changes to policies/procedures affected by the and make recommendations for amendment or for creation of new policies and procedures

The development of statistical reports requiring formulae, for example use of Excel

Taking accurate formal minutes and actions

Proofreading

Work within the set parameters of the objectives of the Digital Health Projects and the overall Digital Health Strategy

Questions

Do you have previous experience working as Band 4 Project Support Officer within the NHS or Healthcare?

Do you have previous experience working as Project Support Officer within the Public Sector?

Do you have experience providing admin support to Project Managers and Transformation Managers?

Do you have experience arranging meeting agendas and taking minutes at meetings?

Do you meet the criteria above?