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Associate Director of Enterprise Service Management - Up to £97,000 - Cardiff Based - Hybrid (4 Days a Month in office)

The Opportunity

Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in Wales. DHCW is a multi-award-winning organisation, and was voted the UK's Best Place to Work in IT.

If you want to get involved in some of the biggest health tech projects in the UK, be part of new digital solutions that will impact health and care for three million Welsh people and use your tech and analytical skills to help make life better for everyone in Wales, we want to hear from you!

DHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - the Digital Health and Care Wales will treat you with respect.

Yolk Recruitment is working in partnership with DHCW to find them the best tech talent in the UK! We are currently working with them to recruit an Associate Director of Enterprise Service Management. This is a role perfect for anyone looking for their next step in Service Management - to mature service management principles/frameworks and lead the already robust service management department.

The Role

You will be using your considerable Service Management and Leadership skills to guide the development of the organisation's Service Management following a Software Delivery/Product Focussed approach.

Run the department of approximately 50-60 people, designing and implementing robust and effective processes
Support the delivery of software products providing metrics around value delivery
Lead the team through a period of change, occasionally deputising for executives in board meetings
Manage Stakeholders effectively

Requirements

You will have extensive experience leading Service Management in a complex organisation - having built and matured internal ITSM structures and processes.

Demonstrable experience leading complex ITSM departments
Leadership skills - being comfortable leading not only your team but inputting into other business areas where necessary
In depth knowledge of ITSM best practices and efficiencies
Experience maturing ITSM functions in large organizations

Reward

Aside from exposure to some of the biggest health tech projects in the UK and working for the UK's best place to work in IT, the successful applicant for this Associate Director of Enterprise Service Management role will be rewarded with the following:

Salary of £88,000 - £97,000 (Applicants will be awarded bottom of the band unless they can prove prior earnings that match the higher salaries)
28 days annual leave + public holidays
Great work life balance with flexible working and hybrid working (min 1 day a week onsite)
Professional development & career opportunities
NHS pension (c 20% employer)
Employee Assistance Programme and confidential counselling service
Cycle to work scheme.

Yolk Recruitment is the exclusive recruitment partner to DHCW and therefore all applications will be managed by the team at Yolk following DHCW's own fair and transparent recruitment process