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Service Desk Analyst – 1st and 2nd Line

We are looking for a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player.

Position: SIT44 Service Desk Analyst – 1st and 2nd Line

Location: Office-based, Northampton. Occasional travel will also be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,800 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Friday 20 September 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for 1st & 2nd line incidents.

Working from the distribution and repair centre in Northampton, you are also responsible for the maintenance and management of technology assets.

Main responsibilities include:

Act as the first point of contact, providing local and remote users with technical support & requests
Provide IT support to the organisation
Resolve IT incidents and service requests
IT equipment repair
Maintain asset register

About You

Experience & Personal Attributes

Direct experience of a service desk
Good understanding of Microsoft technologies
Good understanding of software applications
Understanding of computer hardware repair

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

Individuality leads to a richer experience for people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Service Desk, 1st Line Support, 2nd Line Support, Service Desk Analyst, 1st Line Service Desk Analyst, 2nd Line Service Desk Analyst, IT Support, 1st Line IT Support, 2nd Line IT Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation