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We are working with a well-established organisation that is dedicated to advancing the health and welfare of animals through research and education. This company has a strong history and is recognized for developing innovative solutions in their field, including vaccines and diagnostic tools. If you're looking to make a real impact while advancing your IT career, this role could be for you.

1st Line IT Support Engineer
Penicuik/Onsite
£24,000 - £26,000

As a 1st Line IT Support Engineer, you will be the first point of contact for all IT-related issues. You'll provide efficient and timely support to staff, assisting with troubleshooting and resolving hardware and software problems. You'll also help with the setup and deployment of new IT equipment, as well as maintaining user accounts within an Active Directory environment.

This is a hands-on role in a small team where you'll gain exposure to a wide range of IT issues, helping to keep the internal systems running smoothly.

Main Responsibilities

Monitor and manage the IT service desk, handling and logging incoming support requests
Provide first-line technical support for hardware, software, and network issues
Build and deploy new PCs and laptops, and recycle old equipment
Support user management within Active Directory (password resets, account setup, etc.)
Assist with the installation and setup of PC peripherals
Provide basic support for telecoms and VoIP systems
Troubleshoot network connectivity issues and escalate when necessary
Maintain IT systems documentation and ensure up-to-date records are keptTech Stack

Windows Server
Microsoft Office 365
Active Directory
Network and hardware troubleshootingCompany Benefits

Access to training and development opportunities
Competitive pension scheme with up to 15% company contribution
Group Life Assurance and Income Protection schemes
35 days paid annual leave
Free access to an Employee Assistance Programme
Discounts at various retailers through a benefits platformThis is an excellent opportunity for someone looking to advance their IT career in a supportive and engaging environment. If you'd like to find out more, or if you're ready to apply, hit the 'Apply' button now!

If you have any questions, you can reach me on 0141. 674. 8511. or @ Darcey . obyrne @ intechnologygroup . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy