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German Speaking - Market Co-ordinator, Rugby
£34,000 per annum + Excellent Company Benefits
(Hybrid option after the probationary period)

Reporting to the Project Administration Manager, the broad outline of the role will be to provide a high standard of market support to our client account. The role will be 80/20 office-based

Candidates must be customer-centric flexible and able to organise their own workload; be proactive and project manage high-value orders. The role is admin-orientated and requires a good understanding of processes/procedures with defined deadlines
The role is a reactive role with some degree of proactivity required such as chasing orders/quotes, setting up site visits, attending conferences, building rapport with the customer and offering product switches to provide a high level of customer service and improved efficiencies.

Duties:
The Market Co-ordinator will have responsibility for customer service levels
Work with the Administration team and other Internal stakeholders to facilitate a smooth ordering process with the aim of deliveries being on time in full
Report and resolve any Customer issues.
Liaising with Internal departments to facilitate a smooth process from quote through to post shipment and after sales care
Carrying out Administration functions including projects, resupply quotes/orders, warranty, stock queries, overdue, obsolete/slow-moving stock
Providing weekly visit reports detailing any outcomes/opportunities/challenges
Promote the use of Online ordering to customers
Utilising MS Office and CRM to support day to day activities
Attendance at events (conferences and workshops) as the company representative
Provide weekly reports to Sales Director/Project Administration Manager with regards Site/Customer visits.
Initially covering the DACH market but may expand into other European markets to support growth/workload as required

Skill required:

Bi-Lingual – Native or Fluent German and excellent spoken and written English
Customer centric, flexible, can organise workload, be proactive and project manage high value orders
Previous Administration and Customer Care skills essential
This role would suit a driven/results orientated candidate, who is positive and enjoys working within a busy team.
Car driver essential