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Customer Care Administrator

£24,000

Clarkson Evans is the largest electrical and solar installer working in the new build housing sector, wiring over 24,000 homes a year. Established over 40 years ago, we now employ more than 850 staff across the UK and we work with the country’s major house builders.

The Role

Our customer care team is a vital part of our business and puts us one step ahead of our competitors. If you’ve got the passion to help us continue exceeding our customers’ expectations, we’d like to hear from you. Full training will be provided and as you develop within the team there will be opportunities for progression.

We wire homes for the major national house builders and it’s important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you’ll play a key role in making sure we keep our customers happy and deliver the efficient service they’ve come to expect.

Responsibilities

Handle customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service

Schedule engineers’ calendars and daily workloads.

Maintain regular contact with customers and builders to develop strong working relationships

Generate quotations for chargeable works.

General administration

Requirements

Previous office experience is desirable although not essential as full training will be provided for the right candidate.

Impressive communication and organisation skills

A great telephone manner, combined with the confidence to pick up the phone and speak to customers, engineers and homeowners

Good attention to detail and a conscientious approach

Strong IT skills desirable but full training will be given

Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process.

We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know.

We offer a Company pension scheme and life assurance. Staff receive subsidised gym membership, free fruit is provided in the office and we have a support and counselling service available to all employees. We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.

Our Values : Commitment | Change | Career Progression | Care | Collaboration