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Skills and Experience Required:

- Minimum of 2 years’ experience on a support desk or in an IT role.
- Strong knowledge of Office 365, networking (LAN, WAN, VLAN, WIFI, IPSEC, VPN), and Windows Servers.
- Excellent customer service skills and the ability to communicate technical information clearly.
- A full driving licence (access to a vehicle is beneficial but not required).
- Technical qualifications such as CompTIA A+ are advantageous but not essential.
  
The Ideal Candidate:

You are an inquisitive and curious individual with a passion for learning and development. You thrive in a team environment, are approachable, and possess an excellent phone manner. Your ability to translate technical jargon into everyday language sets you apart, and you remain calm under pressure.
 
Ultimately, if you know technology and are a nice person to talk with, my client would love to hear from you