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Overview:
Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion.

Hours: Monday to Friday 8.45am to 5.00pm

Pay Rate: £12.21ph with Weekly Pay

Contract: Temporary with the possibility to go Permanent

Office Based Working within an Inbound Call Centre environment

Proposed Start date: Tuesday 6th May 2025

Additional: Full Training Given, free onsite secure parking

Key Skills Required:

- Excellent Customer Service
- Strong Oral and Written Skills
- Computer Literate and Proficient with MS Office Programs
- Ability to work Independently as well as part of a team

Responsibilities:

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

• Responsible for accurate and timely update of all Customer data

• Responsible for case managing customer requests and queries in an accurate and timely manner

• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

• Responsible for supporting your team and line manager in delivery of business objectives

• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs

• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures