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Head of Aftersales

£50,000 basic + £75,000 OTE. 
Fantastic Main Dealer Group
Company Car  Our Client a well-known Prestige / Volume Dealer Group is seeking a Head of Aftersales in the Cambridgeshire area. With fantastic trading experience, our client offers a stable working environment with a strong reputation forged into the local community. 

Our Client is seeking an individual to work closely with the Head of Business, and achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.

Our Client is looking for applications from enthusiastic individuals, looking to bring new ideas to the business. If you are looking to develop your Service Managerial career further, get in touch!
 
What’s in it for you?

£50,000 basic salary
An Opportunity for Bonus, £75,000 OTE. 
Company Car
A Structured Training Programme
Future Development
A supportive Management Structure
Company PensionDuties of a Head of Aftersales with our Client

Achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.
Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes for our aftersales departments across 2 locations
Maintain standards of performance of the parts and service teams through effective coaching and performance management.
Recruit and select team members in line with organisational requirements.
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.What our Client expects of their Head of Aftersales

Previous experience of implementing efficient aftersales and servicing processes within an automotive / vehicle retail operation.
Ability to motivate and inspire teams to provide a first-class customer service experience.
Strong understanding of technical issues and the ability to resolve queries professionally.
Adaptable team player who is passionate about delivering excellent customer service.
Organised and structured with the ability to plan and reprioritise fast and efficiently.
Ability to think on your feet with a 'can do' attitude.
Excellent written and verbal communication skills.
Strong leadership and customer service skills.
Pinnacle Experience is ideal
Full clean driving licence.
Retail automotive service experience preferred.If you are interested in this job or any other Automotive Jobs in East Anglia, please contact Caitlin Pamment at Perfect Placement Today!

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