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Customer Service Administrator

Monday-Friday 9am-5pm (Office based)

£22,308

Permanent, full time

Manchester

Do you have strong administration/customer service experience?

Are you a highly organised individual with strong admin skills looking for your next challenge?

If so, then we have the role for you!

Our client, a leading company who specialise within financial services across the UK, are looking for Administration Officers to join their team based in South Birmingham.

Customer Service Administrator Responsibilities:

* Processing of inbound post and uploading to our case management system, including returned mail

* Franking and sending outbound post

* Applying cheque payments to our case management system and posting them to our bank

* Maintain case management system with a range of types of updates, including actions requested by our clients

* Printing legal documentation for our legal team

* Sending out invoices to our clients

* Reviewing closed accounts where correspondence is received to decide on whether action is required or not

* Reviewed accounts where correspondence received to highlight complaints and subject access requests to the appropriate teams

* Reviewing accounts flagged as conflict of interests

* Locating accounts where unverified correspondence is received and uploading to the case

* Bespoke process for a large client to create a new account on their case management system once we have entered judgment against the customer

* Admin support for the remainder of the Client Services team, plus our legal team and collection team as required

* Handling deliveries, visitors to the office, and distribution of stationary

Customer Service Administrator Benefits:

* On site parking

* Holiday entitlement

* Company pension

* Company life assurance

* Fully paid training

* Ongoing development & progression opportunities

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of our team will be in contact to discuss this opportunity further