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Customer Service Administrator

Rugby

Salary to £26,000 - £28,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.

Duties:

* Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

* Managing customers’ expectations during the process and project closure phase.

* To resolve challenges for customers when orders cannot be fulfilled.

* Finalisation of projects under the guidance of Sales Team.

* Adhering to company processes and procedures.

* Develop good working relationships with Sales, Logistics and Accounts Departments

* Build excellent relationships with customers.

Experience:

* Experience within customer services

* Knowledge of CRM systems

* Good knowledge of MS office (essential)

* Strong administration and customer service skills

* Ability to work calmly in a busy environment

Personal Attributes:

* Strong communication and social skills

* Objective-orientated

* Strong work ethic, open and reliable

* Outstanding organisational skills

* Flexible approach with the ability to work on your own initiative

Other Criteria:

* Good knowledge of MS office

* Ability to learn and adapt to company products quickly