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Membership Trainer

Location: Bristol (BS32 postcode)

Hours: This is a permanent, full-time role working Monday-Friday 09:00-17:00, with occasional travel to our Manchester site, The Vic, in Salford Quays (fully expensed)

Salary: Up to £30,000.00 depending on experience

CE Solutions are proud to be working with RAC, a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, RAC continues to be a leading authority in the automotive world.

They are looking for an experienced and energetic Training Consultant to join the Sales Operations, Membership Training Team at their iconic Bradley Stoke office in Bristol.

The role: As a Membership Trainer, you’ll play a key role in the success of our teams by delivering thorough training and coaching. You’ll provide comprehensive support, guiding colleagues through new processes, tools, and procedures. Whether it’s implementing new packages or introducing innovative coaching techniques, you’ll ensure our teams are equipped with the skills and knowledge they need to succeed.

This is more than just a training role – it’s your chance to shape how we develop talent across RAC. You’ll be part of a team that encourages innovation, values your insights, and is committed to helping you advance in your own career.

Why You’ll Love It…

* Shape the future: You’ll design and deliver training that empowers colleagues to perform at their best, making a meaningful impact on the business.

* Variety: You’ll balance classroom-based training with virtual workshops and hands-on coaching, keeping each day fresh and engaging.

* Creativity: You’ll have the autonomy to innovate, bringing fresh ideas into the training sessions you develop.

* Build meaningful relationships: You’ll collaborate with leaders and colleagues across the business, helping build a culture of continuous development and improvement.

* Flexibility and professional growth: You’ll have the support you need to succeed, with opportunities for career development and a culture that values collaboration and innovation.

Reporting to the Operations Manager you will be responsible for acting a as a role model for RAC, displaying best practice in terms of performance and behaviours.

What you’ll do…

* Deliver engaging classroom-based and virtual training sessions for both new and existing colleagues, ensuring that the learning is interactive, practical, and results-driven.

* Provide hands-on coaching and mentoring to colleagues, creating an environment of continuous learning and personal growth.

* Collaborate with business leaders to identify training needs and design learning solutions that drive performance and meet regulatory requirements.

* Lead by example, acting as a role model for RAC, and demonstrating best practices in performance and behaviours.

* Use a range of coaching and instructional techniques to accommodate different learning styles and maximise the impact of training sessions.

* Build strong cross-functional relationships, ensuring a seamless transition from training to real-world application for all colleagues.

* Keep all training materials up to date with the latest industry standards and regulations, ensuring full compliance and relevance.

The candidate:

What you’ll need…

* CIPD / TAP Qualified (or working towards it) – a commitment to professional growth is key to success in this role.

* Experience in delivering both classroom-based and virtual training within a sales-regulated environment.

* A passion for coaching and developing others – you thrive on seeing people grow and succeed.

* A positive, solution-focused attitude that brings energy and enthusiasm to every project.

* Strong organisational and time-management skills, ensuring you meet deadlines and keep everything running smoothly.

* Excellent communication skills – you’re able to convey complex ideas clearly and build rapport with colleagues across all levels of the business.

* The ability to remain flexible and resilient, adapting quickly to new challenges and maintaining a calm, focused approach under pressure.

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

* Eligibility to join our bonus scheme

* Holidays - 25 + bank holidays

* Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings

* Family leave support including paid time off, flexibility and resources to help balance work and family commitments

* Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household

* Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options

* FREE RAC Ultimate Complete Breakdown Service from Day One

Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

Now’s your chance to unlock your career potential. If you’re passionate about helping others develop, enjoy sharing your knowledge, and thrive in a dynamic environment, this role is for you!

Join the RAC Team – Make a Difference, Grow Your Career, and Shape the Future of Learning